These Terms and Conditions set out the basis on which Man And A Van Barnet provides removal, transport, lifting, loading, unloading, and related moving services. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before instructing us to proceed.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the name Man And A Van Barnet. References to “you” and “the customer” mean the person, business, or organisation placing the booking or receiving the service. These terms apply to all standard bookings unless we agree otherwise in writing.

Our service is designed for domestic and commercial moving tasks, single-item transport, small removals, collection and delivery work, and associated loading or unloading. While we aim to provide a reliable man and van service, all jobs remain subject to vehicle availability, access conditions, legal compliance, and the accuracy of the information you provide when booking.

1. Booking Process

Bookings may be requested through our usual channels and are only confirmed once we have accepted the job details and issued a booking confirmation or equivalent acceptance. A booking is not guaranteed until it is confirmed by us. Any quotation given before confirmation is based on the information available at the time and may be revised if the scope of work changes.

When you request a Man And A Van Barnet booking, you must provide accurate and complete details, including the collection and delivery addresses, access information, property type, floor level, item descriptions, parking restrictions, and any special handling requirements. If any information is incomplete or incorrect, we may need to amend the price, reschedule the service, adjust the vehicle size, or decline the booking where necessary.

It is your responsibility to ensure that the items to be moved are ready at the agreed time and that the addresses are accessible. Delays caused by late readiness, incorrect directions, poor access, missing permissions, or changes to the job on arrival may result in waiting charges, additional labour charges, or cancellation charges. We reserve the right to refuse service where doing so is required for safety, legality, or operational reasons.

2. Scope of Service

Our services normally include the use of one or more operatives and a suitable vehicle for the agreed job. Unless stated otherwise, quotations cover the agreed route, timeframe, number of items, and labour required to complete the job as described. Any task outside the agreed scope, such as extra collections, dismantling, reassembly, long carries, stair carries, or special handling, may be charged additionally.

We may use subcontractors, agency staff, or alternate vehicles to complete a booking where operationally appropriate. If we do so, the standard of service should remain consistent with the service you booked. However, we are not responsible for delays or changes caused by circumstances beyond our reasonable control, including traffic, accidents, road closures, adverse weather, or third-party restrictions.

We do not provide legal, surveying, packing, or valuation services unless expressly agreed. Any advice we give is practical in nature and should not be treated as professional advice. You remain responsible for deciding whether your items are suitably packaged, whether building access is adequate, and whether any permits, permissions, or licences are required for the move.

3. Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Unless a written quotation states otherwise, charges are based on the service agreed at the time of booking and may include labour, vehicle use, mileage, waiting time, congestion or access-related costs, parking fees, and any additional agreed services. Quotes are usually valid for a limited period and may change if the job details change before completion.

Payment is due in full as soon as the job is completed, unless we have agreed in advance to accept a deposit, part-payment, or invoice terms. We may require a deposit to secure certain bookings, especially for larger jobs, same-day requests, or high-demand dates. If a deposit is taken and you cancel late or fail to provide the service conditions required, the deposit may be retained in accordance with these terms.

We accept payment methods agreed at booking. If payment is made by bank transfer, you must ensure cleared funds are received by us within the agreed time. If payment is not received when due, we may charge reasonable recovery costs and interest where permitted by law. The customer remains responsible for all sums due even if the service is being paid by a third party, unless we have agreed otherwise in writing.

4. Cancellations, Rescheduling and Delays

You may cancel or reschedule a booking by giving us reasonable notice. Where notice is given well in advance, we will normally try to accommodate a new date subject to availability. However, short-notice changes can have a real operational cost, and we may apply an administration charge or retain part of any deposit where the booking slot cannot reasonably be reallocated.

If you cancel within a short period before the planned arrival time, or if we arrive and are unable to complete the work because the items are not ready, access is denied, the premises are unsafe, or the booking details were materially inaccurate, we may charge a cancellation or wasted journey fee. This charge reflects time reserved, fuel used, labour allocated, and the loss of other work opportunities.

We may need to reschedule if vehicle breakdown, staff illness, severe weather, legal restrictions, or other unavoidable events prevent us from carrying out the service as planned. In such cases, we will aim to notify you as soon as reasonably possible and offer an alternative date where appropriate. Our liability for rescheduling due to events outside our control is limited to the extent permitted by law.

5. Customer Obligations

It is your duty to ensure that all items handed to us for transport are properly packed, labelled where necessary, and suitable for movement. Fragile items, valuables, electronics, liquids, glass, and special items should be protected and declared in advance. If you request assistance with packing or wrapping, such support may be provided only if agreed and may carry additional charges.

You must ensure that nothing included in the load is unlawful, hazardous, dangerous, stolen, or otherwise prohibited from transport. This includes items that may breach road safety rules, public safety rules, or environmental laws. We may refuse to carry items that are dangerous, improperly declared, likely to contaminate other goods, or unsuitable for transport in our vehicle.

Where parking permits, access permissions, building approvals, lift reservations, or similar arrangements are needed, you are responsible for obtaining them unless we have specifically agreed to do so. You should also ensure that someone with authority is present at collection and delivery if required. Any resulting delay, charge, or failed delivery caused by missing permissions or absent decision-makers will be your responsibility.

6. Liability and Limitations

We will take reasonable care when handling your items, but our liability is limited to the extent allowed by law. We are not liable for losses caused by pre-existing damage, inadequate packaging, wear and tear, inherent defects, or the nature of the item itself. We also do not accept responsibility for indirect or consequential losses, including loss of profit, loss of business, emotional distress, or missed opportunities, except where such exclusion is prohibited by law.

Any claim for damage, loss, or shortage must be raised with us as soon as reasonably possible after discovery and, in any event, within a reasonable time. Where possible, you should note any visible damage at delivery and provide supporting photographs or relevant information. We may inspect the item, packaging, and circumstances of the alleged loss before deciding whether any liability arises.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded. Where liability is established, our maximum responsibility will ordinarily be limited to the amount paid for the specific service in question, unless a greater amount is required by applicable law.

7. Waste, Disposal and Regulatory Compliance

Any waste removal, clearance, or disposal element of a booking must be arranged in advance and carried out in compliance with applicable UK waste laws. You must accurately describe any waste or unwanted items and must not place controlled, hazardous, clinical, electrical, chemical, or prohibited materials with general waste unless we have expressly agreed to manage them lawfully and appropriately.

We may request evidence that items to be disposed of are legitimately owned by you or that you have authority to authorise disposal. You remain responsible for ensuring that any waste transfer or disposal process complies with the law, including proper segregation, safe loading, and lawful handover. If additional licences, facility charges, or specialist handling are required, these may be passed on to you.

If, during a man and van service, we discover that the load contains unsuitable waste, prohibited substances, or items that present a safety or regulatory risk, we may refuse to transport them, segregate them, or unload them at our discretion. If the issue causes delay, return transport, storage, or disposal costs, those costs may be charged to you. You agree to cooperate with any lawful disposal or inspection requirement arising from a booking.

8. Damage, Claims and Property Left Behind

Before and after the service, we may record the condition of goods or premises where appropriate. You should also check the vehicle, premises, and any delivered items promptly. If any item is left behind unintentionally, we will make reasonable efforts to arrange collection or return, but additional transport or handling charges may apply. We are not responsible for items not disclosed at booking if they were omitted from the load list or otherwise hidden from us.

If our team causes accidental damage to your property or items through proven negligence, we will assess the matter fairly and may offer repair, replacement, or compensation in line with the applicable legal position. We are not responsible for damage caused by lifting objects that were unstable, overloaded, improperly packed, or misdescribed by you. Any claim will be assessed on the basis of evidence and reasonable mitigation.

You must take reasonable steps to protect floors, walls, doors, lifts, and access points at both collection and delivery locations, especially where the items being moved are heavy or bulky. Where specialist floor protection, lifting equipment, or additional labour is required, you must notify us in advance. Failure to do so may reduce or remove any claim arising from damage connected to inadequate preparation.

9. Suspension, Refusal and Termination

We may suspend or terminate a booking at any stage if continuing would be unsafe, unlawful, abusive, or commercially unreasonable. This includes situations where the customer is dishonest about the nature of the items, fails to provide payment, behaves abusively toward staff, or insists on instructions that would breach the law or create a significant risk to people or property.

If the service is terminated because of your breach of these terms, you may still be liable for the full or partial charge for the work already undertaken, including travel, waiting, loading, unloading, and return journey time where relevant. We may also recover any losses or expenses reasonably incurred as a result of the breach, to the extent permitted by law.

Our decision to suspend or refuse a booking does not mean that we have waived any right under these terms. If any part of a booking is completed before termination, those completed elements remain subject to these terms and may be invoiced or charged accordingly.

10. Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the booking, or these terms shall be dealt with by the courts of England and Wales, unless mandatory law requires otherwise. If you are a consumer, your statutory rights are not affected by any provision in these terms.

If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising a right or remedy shall operate as a waiver of that right. Any variation to these terms must be agreed by us in writing or clearly confirmed in the booking record.

These terms represent the entire agreement between the parties in relation to the relevant service, except where additional written terms have been expressly agreed. By proceeding with a booking for Man And A Van Barnet, you confirm that you have read, understood, and accepted these conditions and that the information you have supplied is accurate to the best of your knowledge.